Privacy policy

Sales Policy

1 DOWN PAYMENT/WARRANTY In confirmation of a reservation, Parc Hotels Italia does not accept prepaid cards, but requires: – a bank transfer, which must be carried out within 10 days subsequent to the date of reservation, and must be in an amount equal to that of the first night of the purchased stay; OR – the details of the credit card (prepaid credit cards are not accepted). Parc Hotels Italia will send a preauthorization request in order to check the validity of the credit card provided as a warranty, without any charge. If the card turns out to be invalid and the client is unable to provide the details of a new card, the reservation will be cancelled, unless the client decides to carry out a bank transfer. 2 CANCELLATION, NO-SHOW AND EARLY DEPARTURE To modify or cancel a reservation, it is sufficient to submit your request in the following ways: a message sent to [email protected] or a fax to +390942640341. Reservations can be canceled up to 2 days before arrival without penalties. For the period from 10.08. to 22.08., cancellation is free up to 7 days before arrival. In case of late communication, the cost of the first night’s stay will be charged. In case of no-show, the full amount of the reservation will be charged. For early departures, up to 3 days of vacant bed may be charged for stays exceeding 3 nights; for stays up to 3 nights, a penalty of 50% of the total unused nights will be charged. TRAVEL CANCELLATION INSURANCE In case of cancellation, late arrival or early departure a penalty will be charged. You may protect your holiday by adding an insurance to the booking. Calculate the cost and sign the contract on 3 ADVANCE PAYMENT/NON-REFUNDABLE If you purchase this special rate, the whole amount will be charged on your credit card; if you choose to carry out a bank transfer, the whole amount is due in advance within 10 days subsequent to the date of the reservation: after this deadline, your reservation will be cancelled. The whole amount will not be refunded in any case. Different terms and conditions of payment, which will be indicated on the booking confirmation, may be applied in some periods. 4 PAYMENT IN HOTEL AND CHECK-OUT FOR CREDIT CARD OWNERS (EXCEPT FOR PREPAID CARDS) If you have a credit card, upon checking-in you will be asked to give your consent to charge on your credit card (prepaid cards are not allowed) the whole price of your stay and the extras for you and those who are with you, thanks to the “Priority Check-out Service and Delayed Charge” provided by CartaSI. The validity of the credit card will be verified by pre-authorising on it the whole amount of your stay: this operation will be carried out 7 days before your arrival if you book your stay in advance, or upon your arrival in case of walk-ins. If you do not want to avail yourself of the “Priority check-out service and delayed charge” service, you will be required to pay for your stay upon checking-in. Moreover, all the extras (e.g. drinks, meals, beauty treatments, etc.) must be paid cash upon your order and cannot be charged to your room bill. IF YOU DO NOT HAVE A CREDIT CARD OR HAVE A PREPAID CARD If you do not have a credit card or have a prepaid card, you will be asked to pay in cash the whole amount of your stay. Every extra must be paid in cash and cannot be charged to your room bill. As an alternative to cash payment, Parc Hotels Italia gives you the opportunity to pay your stay in full via bank transfer, which we must receive at least 3 days before your arrival. Extras will be paid at check-out with credit card or cash. 5 TOURIST TAX The tourist tax is not included in your rate and must be paid out at the hotel, in cash, barring any exemption or reduction provided for by the local authority law. 6 DAMAGE Parc Hotels Italia shall not be held liable for any direct or indirect damage the clients might be subjected to, i.e. theft, loss, injury, or accidents that may occur while utilising the hotel amenities and facilities or partaking in an entertainment activity, possible work stoppage that may delay the arrival or departure and cannot be directly ascribed to the hotel staff, or occur during the client’s stay or during the transportation from and to the hotel. 7 CURRENCIES At the hotel cash desk, you can change all the major foreign currencies into euros. We shall not accept personal cheques; however, we shall accept traveller’s cheques and eurocheques. Credit cards are only accepted as an option of payment and not to change currencies. 8 PRICES Our prices are in euros, per room and per day, and include service, VAT and everything detailed in the booking confirmation. The half-board basis includes overnight stay, breakfast, and dinner (lunch is not included). Drinks during meals and at the bars are not included in the arrangement, excluding the “all inclusive” arrangement which includes drinks during meals. 9 CHILDREN Children can only enjoy discounts and reduced rates on condition that they share the same room with two adults charged at the full rate. 10 PETS Pets are welcome only in our Standard rooms, though they are not allowed in the restaurant, wellness centre, miniclub nor playing ground. 11 OVERBOOKING In case of overbooking, Parc Hotels Italia undertakes to promptly notify its clients and provide a) an analogous or superior accommodation compared to the accommodation that has been booked; b) if needed, the transportation to the new accommodation. Parc Hotels Italia will also give you the opportunity to c) make a phone call at your new destination. 12 CONFIRMATION DEPOSIT In case of circumstances beyond our control and in case of overbooking, which entails that we cannot carry out the duties associated with the client’s reservation, Parc Hotels Italia undertakes to refund up to twice the amount paid as a confirmation deposit, in accordance with the article 1385 of the Italian Civil Code. Clients are not entitled to any further reimbursement as compensation. 13 COMPLAINTS AND REFUND REQUESTS Any problems must be promptly reported at the reception desk, in order to quickly let the manager take steps. 14 FURTHER TERMS AND CONDITIONS For any further terms and conditions not explicitly stated in this policy, e.g. check-in and check-out times, special rates etc., the details specified in the booking confirmation alone are binding. The booking confirmation is the only document indispensable to enjoying the services that have been purchased.